Question about contestation | Questions and answers among users

stedams · 2025-02-07T20:36:14.661000Z

Good evening, a user is opening a dispute against me for an item not received, when in reality they did receive the envelope. It seems that the contents were missing inside (the supermarket stickers). The package was sent by regular mail. Aside from the fact that I don't think they can open that dispute since in the message they say that the envelope did in fact arrive. But how am I supposed to believe them if they don't provide me with proof of any tampering? Or something like that… how can their word be enough?

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Question about contestation | Questions and answers among users | eBay Italy