DVD sold sealed, but the buyer says it doesn't work. What should I do?

Question

Hello. On January 22 I sell a sealed double-disc DVD from Midnight Factory and a used DVD. On January 27 the package is delivered and then silence. Yesterday, February 8, the buyer gets back in touch telling me that one of the two DVDs in the sealed box has some little scratches, so he asks me for a small goodwill refund so he doesn’t end up with a bad taste in his mouth. I, in turn, without asking questions like: send me the photos, or why are you contacting me almost two weeks a...

marioelegio · Accepted Answer

He’s probably taking advantage of the fact that you’re willing to give him partial refunds.Was the first partial refund made within an eBay procedure? Did he accept it? If so, the case is closed and you’d have nothing to worry about. himario