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eBay..... (Never happened with Amazon)!
Good evening, I made a return, but the seller didn’t refund me and also deleted the listing. Let’s just say he was quite the little trickster, since what I had bought was personalized, so he wouldn’t have been able to do anything with it anyway. In practice, though, I also lost the money for shipping it to their office in Romania. Can anyone who’s had something similar explain to me how to proceed, given that eBay support is nowhere to be found? Thanks
2 comments
marioelegio
Mentore1 year agoEbay has a specific return procedure: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7
If the item did not match the listing, the return shipping costs would have been covered by the seller.
Anyway, the shipment must be sent to the address given by eBay and you should have uploaded the shipping code into the system.
If you follow the procedure correctly, in case of problems, you ask eBay to intervene: https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701&st=3&pos=1&query=Chiedi%20a%20eBay%20di%20intervenire%20-%20acquirenti&intent=chiedi%20ad%20ebay&lucenceai=lucenceai&docId=HELP1382
To speak with an operator: https://www.ebay.it/help/account/contacting-ebay-customer-service/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta%20ebay&lucenceai=lucenceai&docId=HELP1326
hi
mario
alessingr-248
OP1 year ago