[ebay extra] Points balance is not updating

Question

Hello, my points balance seems stuck at November 3.Before, it used to update as 15 days passed from when the points were earned.Now the pending points no longer become usable points.Has this ever happened to anyone?Is there a way to report it to eBay? (I can't find where or how to do it)Thanks for your kind attention.I attach an image:

marioelegio · Accepted Answer

You can find the link for customer service at the bottom of this page......https://www.ebay.it/help/buying/ebay-extra-buyers/ebay-extra?id=4863&st=3&pos=1&query=eBay%20Extra&intent=ebay%20extra&lucenceai=lucenceai&docId=HELP1518 himario