eBay has decided to refund a buyer without requiring the item to be returned, which costs more than 900 euros | Questions and answers among users

your-next-phone · 2023-06-20T15:27:17.077000Z

Hello everyoneI sold an iPhone 13 pro max on eBay 2 months ago. This item was bought from another seller with more than 10000 feedback and my personal experience also confirmed that the phone was an original Apple product and worked perfectly. I sold it at auction to someone in Latvia for more than 900 euros.1 month after the purchase, he opened a request saying he wants to return the phone because it doesn't work properly (it's an almost new phone), he uploaded some photos and there was a big crack on the back of the phone. I told him that I would accept the return but I might deduct part of the refund if the defects were caused by him.He didn't agree and told me he would take the phone to an Apple store to have it checked and get an expert opinion on whether the defects were due to him or not. After this point I never received any response from the buyer.After a while, he asked eBay Germany customer support to intervene, and today they closed the case with a full refund without the need to return the item to me. Yesterday they sent me an email saying that the buyer took the phone to an Apple store, they said it is a fake phone and did not return the phone, so the buyer cannot send it back.I asked them to send me the document issued by Apple because they can't do something like that, but even if they did, they would give me a document explaining it.eBay Germany did not forward me any official document as proof, they are not responding to my emails at all. I appealed and asked them to at least send me some proof, but they rejected the appeal too.At this point I am not receiving any response from the buyer, from eBay Germany or from eBay Italy. I have been selling on eBay for years and I have never seen or heard of anything like this. I am completely disappointed and am thinking of stopping selling on eBay and deactivating my account.Can the eBay community tell me what I should do in this case? Is there any solution for me other than taking legal action? If not, how can I start legal action against the buyer and eBay itself. Thanks everyone

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eBay has decided to refund a buyer without requiring the item to be returned, which costs more than 900 euros | Questions and answers among users | eBay Italy