eBay does not protect buyers in the event of a serious accident that prevents delivery | Questions and answers among users

giorgio_neirotti · 2023-02-01T21:41:25.587000Z

The buyer could not receive the item, which was paid for, because at the time of delivery they were in the hospital due to a serious accident (they are still hospitalized as of December 22 and it is not known when they will be able to go home). Ebay closed the case, because the warranty had expired. Expected delivery December 27 (now it has been changed to December 28). On January 1, with great difficulty because of the burns they suffered, they manage to write to the seller asking for help with delivery.seller's reply on January 2 your order was shipped by EBAY through their global shipping program.Tuesday I will contact EBAY to see if they can provide more information about your shipment. Receiving no reply, they write again to the seller on 19/01/23 mistakenly asking for return procedures (they should have requested a refund for item not received):Good morning, excuse me but I have been in the hospital since n such and such and I don't know when I will recover. So I am asking you to start the return procedure. On January 28 I step in, a friend of the buyer, and explain the serious situation to the seller The seller has responded."Hi - tracking number ... SHOWS 2 ATTEMPTED DELIVERIES ON DEC 30 = AND 1 ON JAN 3 the item was shipped by Ebay through the ebay delivery service - contact ebay direct for assistance as they are the shipper thank you " In addition, I explain the serious situation also to Ebay which could only tell me "This item is not covered by the eBay Money Back Guarantee. We are sorry that you had a problem with your purchase. Ebay policy not respected:If the seller has not responded or has not provided a solution within 3 business days, you can ask us to step in. You have up to 21 business days from when you opened the original request. The original request was opened on January 1, 23, then on January 28 help was requested from ebay (within 21 business days). You cannot tell me that the seller, on January 2, provided a solution and subsequently did not respond to the second request on January 19.I find this site really not serious. " I don't find this site serious, maybe they should consider special cases like they make you believe during the chats". Ebay closed the case, because the warranty had expired.

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eBay does not protect buyers in the event of a serious accident that prevents delivery | Questions and answers among users | eBay Italy