eBay doesn't refund the fees after promising to: attention sellers! | Questions and answers among users

mafaldi · 2024-11-23T17:53:14.960000Z

Hi everyone, I want to share a bad experience I had with eBay, in the hope that other sellers won’t find themselves in the same situation and will at least be very careful before trusting this platform. Recently, I sold an item that the customer decided to return because it was ordered by mistake. Following eBay’s rules scrupulously, I accepted the return, fully refunding the customer except for the shipping costs that the customer himself wanted me to keep. I used the “Send refund” procedure as предусмотрed by the platform, trusting that eBay would reimburse me the final value fees as clearly stated in their policies. Initially, eBay accepted my request for a fee refund, but later, without providing a clear explanation, it refused to return the amount. I was thus left to bear the costs of the fees on a sale that was in fact not completed, in total contradiction with their own rules: moreover, since it was a valuable item, the fees amounted to over 200 euros, a very significant amount. Despite numerous communications with customer service, I was unable to get a satisfactory response. I ask myself: what trust can a seller have in a platform that does not respect its own rules? I therefore decided to file a formal complaint with the Competition and Market Authority (AGCM) to report this practice, which I consider unfair and harmful to sellers. I believe eBay should be more transparent and respect the conditions it sets itself. I invite all sellers to be careful and share any similar experiences, because this behavior could affect many of us. If you too have found yourselves in similar situations, speak up! Only by joining our voices can we demand greater fairness.

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eBay doesn't refund the fees after promising to: attention sellers! | Questions and answers among users | eBay Italy