Ebay REFUNDS without the item being returned (Was Ebay's return policy followed???) | Questions and answers among users

profumeria22 · 2023-06-19T06:50:43.950000Z

Customer opens a return request for a well-known perfume (expensive)Ebay creates the label and ships itThis perfume NEVER ARRIVED AT OUR STORE and EBAY ISSUES HIM A REFUND!Despite the fact that I point out that the package is stuck due to issues more than 120 km from my store and I CAN DO NOTHING to find out why since I am not the one who shipped it, therefore I do not have any waybill, EBAY DOES NOT WANT TO LISTEN TO ME AND KEEPS SAYING THAT THE REFUND IS RIGHTI read in the return policies https://pages.ebay.it/acquistare/restituzioni/ "The seller must refund you within 2 business days of receiving the item."BUT I NEVER RECEIVED THE RETURN PACKAGE!!!!!!, SO DOES THE RETURN POLICY APPLY TO EVERYONE OR ONLY TO SOME?

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Ebay REFUNDS without the item being returned (Was Ebay's return policy followed???) | Questions and answers among users | eBay Italy