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Ebay REFUNDS without the item being returned (Was Ebay's return policy followed???)
Customer opens a return request for a well-known perfume (expensive)
Ebay creates the label and ships it
This perfume NEVER ARRIVED AT OUR STORE and EBAY ISSUES HIM A REFUND!
Despite the fact that I point out that the package is stuck due to issues more than 120 km from my store and I CAN DO NOTHING to find out why since I am not the one who shipped it, therefore I do not have any waybill, EBAY DOES NOT WANT TO LISTEN TO ME AND KEEPS SAYING THAT THE REFUND IS RIGHT
I read in the return policies https://pages.ebay.it/acquistare/restituzioni/
"The seller must refund you within 2 business days of receiving the item."
BUT I NEVER RECEIVED THE RETURN PACKAGE!!!!!!, SO DOES THE RETURN POLICY APPLY TO EVERYONE OR ONLY TO SOME?
marioelegio
Mentore3 years agoWasn't the return label paid by the seller?
hi
mario
profumeria22
OP3 years agoI am the seller, and the label was generated by EBAY, during the "customer's" claim process
so we have no way to get this blessed receipt to know what happened to this blessed package, since Italian Post told us that official information can ONLY be requested by THE SENDER, namely the "smart guy" who pulled this "stunt"
and the guy won't answer! the fact is that EBAY, WITHOUT THE PACKAGE RETURNING to the seller, REFUNDED (not respecting its policy)
marioelegio
Mentore3 years agoThe thing is very strange.
In the event of opening a dispute for item not as described, it should be the seller who has to make sure to send a prepaid return label to the buyer, and to do this they have 3 business days at their disposal.
Only after these 3 days, with no action from the seller, does ebay step in and refund without the slightest concern for the return (they don’t even send labels).
If, on the other hand, the label was purchased by the buyer, there are very different considerations to be made.
hi
mario
profumeria22
OP3 years agoIn fact.....
the customer opened a RETURN case, then contacted Ebay turning it into a claim
For this return eBay provided the label to the customer, retrieving the delivery data from my account
And about this package nothing is known, ONLY THAT FROM THE TRACKING there are problems at the SDA facility, and logically POSTE ITALIANE cannot give me official information as I AM NOT THE SENDER
But the absurd thing is that in the RETURNS policy it is clearly written that IT MUST ARRIVE FIRST and then be refunded!, instead NO... it was refunded without the package arriving and me checking everything!
sika700
Mentore3 years agoSo she didn't turn to eBay, but to the payment method, PayPal.
So eBay didn't provide anything; evidently the buyer sorted it out somehow with PayPal... and PayPal asked eBay to issue a refund...
What proof do you have that it was eBay that provided him with the label?
Kind regards.
marioelegio
Mentore3 years agoeBay does not provide return labels; they must be purchased by the seller or the buyer.
In cases of non-conformity, this rule only applies when it is the seller who (within the 3 days available to them) accepts the return and provides a prepaid label to the buyer.
hi
mario
profumeria22
OP3 years agoso why are they declaring this????
IT'S NOT TRUE THAT THE PACKAGE HAS BEEN DELIVERED!
sika700
Mentore3 years agoBecause evidently the buyer provided proof of delivery... and if the carrier certified the delivery, there’s not much to do...
Kind regards.
sika700
Mentore3 years agoReason for the return?
Kind regards.
profumeria22
OP3 years agoAccording to the "customer", empty product ("smart" customer because from the photos you can clearly see that the bottle was sealed, that he removed the film, and the photo shows it with the bottle open standing up and does not prove that it is actually empty)
sika700
Mentore3 years agoSo if the item was not as described, the label was your responsibility...
If you didn't provide it, you're already in the wrong; for the buyer, it's enough to request eBay's intervention to obtain a refund, with no obligation to return it.
Kind regards.