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eBay resolves dispute in my favor but after 4 days still hasn't refunded
Summary: mattia_p reports that, despite Ebay resolving a dispute in his favor, he still hasn't received the refund after four days. sika700 joins the discussion, but specific details are not provided.
Hi, on 01/12 I bought an iPhone 16 Pro from an eBay seller with top reliability, but despite that, as seems to have happened to others too, this person decides to go over to the dark side and scam buyers.
The order is shipped the next day and later the seller tells me via private message that the warehouse worker may have made some mistakes while preparing the orders to be shipped and, if so, to send the item back to receive the correct one.
After a few days I receive the package, but inside, as anticipated, I find a Samsung with the seal tampered with and therefore already opened and used.
I immediately open a return request through eBay and the seller replies that they will send a GLS courier to pick it up with their label and that, upon receipt, they would ship the correct item.
The courier arrives and picks up the package. The tracking code appears on my account, but it is invalid and completely different from typical GLS ones.
I contact eBay customer service, who manage to get the correct tracking code.
The package then arrives at the seller, but they disappear into thin air: they no longer respond either to private messages or to the phone.
I call customer service again to open a dispute and they tell me to wait 2 days after receipt first. I do so and obviously the seller does not respond.
I call eBay again, they open a dispute on 13/12 and resolve it in my favor. The operator tells me I should receive a refund email that day.
The problem is that, as of today 17/12, the dispute still shows as under review and I have not received any refund.
Numerous other calls to eBay and they tell me that on their system the dispute is actually closed in my favor and to wait 48 hours to receive the refund since it must be authorized by one of their supervisors, as the amount to be refunded is over 1000 euros.
But how many more 48 hours do I have to wait??? They've already passed and, even though I point it out, the operator tells me they can only send a reminder and that I should keep waiting.
Please help me: what can I do? I have more than 1000 euros tied up in limbo since 01/12. Is it worth filing a PayPal dispute against eBay itself?
Thanks.
sika700
Mentore1 year agoYou have to wait for the confirmation email that the refund has been issued by eBay... if support says to wait, you simply have to wait...
Also remember that once you receive the email, you’ll still have to wait from 5 to 30 days, depending on your bank.
Kind regards.
mattia_p
OP1 year agoYes, in fact the confirmation email from eBay is exactly what’s missing. But is it normal for this to take more than 48 hours?
By the way, the agents keep telling me that they see the case as closed (and waiting for refund approval), while I see it open with the wording "The dispute is on hold. Please wait, we are still reviewing the dispute. We will contact you as soon as possible".
I just hope there isn’t some mismatch between my platform and theirs...
sika700
Mentore1 year agoThe marketplace is always the same... there's no misalignment at all.
But did you open the dispute on eBay or on PayPal??
mattia_p
OP1 year agoAbout eBay.
I mentioned PayPal because I thought I’d turn to them given how eBay is behaving, but I wanted to understand whether it’s worth it or not.
The eBay representatives keep telling me to wait 48 hours to receive the email from them about sending the refund, but 4 days have already passed since the dispute was opened.
The point is that I spent more than 1000 euros last December 1st, so 16 days ago, for something I never received at all, and for me this is a huge inconvenience.
The representatives keep repeating the same thing (the latest one today told me they had sent a reminder) and I’m starting to fear I won’t receive the refund...