Ebay shipping deserves more clarity on the issue of Packinglink management | Questions and answers among users

brusc5476 · 2025-12-16T10:34:30.263000Z

I am reporting a situation that I consider absurd and dangerous for sellers and also for buyers.I shipped an electronic device through “eBay Shipping”.The shipment was accepted, insured, and delivered damaged(corner completely smashed, damage consistent with a fall or a violent impact).Packlink refused the refund, initially claiming:1) unsuitable packaging (even though I followed eBay’s instructions);I clearly proved that what they said was not true and then:2) item “prohibited” because it is electronics over 20 years old.I find this illogical:– if an item is prohibited, it should not be accepted or insured;– it is not right to accept an insured shipment and deny coverage only after the damage;– eBay presents the service as “eBay Shipping”, integrates it into the selling flow, even though it says it is only a suggestion, and then distances itself from it.- the rules of this third party that handles shipments should be clearer, the name ebay shipment is misleading. I also remind you that what we sign and tacitly accept when registering on ebay can in no way cancel out what is established by our civil code.A parcel with a destroyed corner is not a random event; it is full negligence by the carrier. It would be appropriate, for everyone’s protection, for ebay to clarify:– which goods are actually prohibited;– which packaging is truly allowed;– why the eBay instructions differ from Packlink’s. While waiting for the day when they guarantee both the seller and the buyer PLEASE BE VERY CAREFUL WITH YOUR SHIPMENTS

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Ebay shipping deserves more clarity on the issue of Packinglink management | Questions and answers among users | eBay Italy