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eBay - "another story" - another scam
foreign customer with 0 transactions makes a return request.
Sends the item with their postal service waybill, shipping within our same city in order to prove delivery, but to a different address. Through the post office we traced the recipient and discovered that they had sent an empty envelope.
the customer opens a complaint and ebay sides with the customer, refunding them with our funds without us having received the goods back.
Not only that, we also lose the selling fees and shipping costs. Damage: €550.
After tens of thousands of euros in selling fees collected from these fraudsters, this is the treatment they reserve for sellers.
Great, well done ebay, keep it up..
2 comments
securvideostore
OP3 years agohe sent it to an address in the same city; it was a business. It didn’t matter where it was sent, what mattered was that the tracking showed as delivered.
If he had sent us the empty envelope, we would have had the chance to take photos and prove what happened to eBay.
In this case, he sent it to a store in a shopping mall.
It’s impossible that he made a mistake, first because we found out that he had sent an empty envelope, second because we communicated the shipping address through messaging.
The “customer” planned it very well...
eBay made the mistake. If a seller files a report, eBay has to verify the information. Which they don’t do because they couldn’t care less.
sika700
Mentore3 years agoQuestion: how and where did he find an alternative delivery address in your own country?
Isn’t it that “perhaps” (I’m using the conditional...) you entered an incorrect address among those used for returning the goods?
Check it carefully here:
https://accountsettings.ebay.it/uas/addresses
Kind regards.