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Removed telephone help service
I understand that for ebay this is purely an economic issue
I understand that the people who currently respond via chat may be handling 5 or 6 at the same time and are therefore doing what they can, maybe paying little attention to individual chats, and in a little while they’ll certainly be replaced solely by an ...... AI that costs nothing.
What I don’t understand is why you should have to wait up to 18 minutes for someone to reply in chat
I don’t understand why I have to write lines and lines of text, when with a phone call we could have sorted it out in 30 seconds
I don’t understand why, after I wrote lines and lines of text, ebay’s representative understood something completely different and I have to rewrite everything in another form
I don’t understand why on the phone, if there was any misunderstanding, maybe even because of the language, it would be solved in an instant
I don’t understand why it was still nice to talk to someone who also gave you advice
I don’t understand why, after my request to possibly restore telephone support, I get this answer:
"...As for your request regarding telephone support ... we now provide support exclusively via chat and e-mail. These channels allow us to offer faster access to assistance and to put you in touch with the right resources to help you solve your problem... "
Yeah right...
I don’t understand so many other things...
