Issue a partial refund after a closed dispute | Questions and answers among users

mnk2008 · 2025-08-26T18:30:52.159000Z

I sold an item, the buyer had entered the wrong zip code in their account. They asked for a refund for item not received, and I asked Ebay to step in. eBay closed the dispute in my favor. Now the item has been returned to me, with payment for a new shipment. I would still like to issue a partial refund (deducting the shipping costs that I still had to cover) to the buyer. This is what appears if I try to issue a refund. I don't understand what shipping 2.92 means... I won't be sending the item again... I refund 15 euro and the buyer receives 14.18? Can someone help me understand? Thanks

Discussions

Issue a partial refund after a closed dispute | Questions and answers among users | eBay Italy