Error caused by eBay assistant's suggestion | Questions and answers among users

indiri-25 · 2026-06-27T11:24:42.765224Z

I bought a PC that arrived not as described in the listing. I completed a return process step by step with an eBay agent. The seller told me they don’t want to pay the shipping costs. I contacted eBay again and the assistant told me that the process I followed wasn’t correct and that I have to pay the return shipping myself. Why do I have to pay if it was eBay support that told me how to make the return to get free shipping? It was the eBay agent who gave me the wrong procedure, why should I be the one to lose out? What can I do?Thanks to anyone who can help me.

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Error caused by eBay assistant's suggestion | Questions and answers among users | eBay Italy