Description error, how should I proceed correctly? | Questions and answers among users

riccardosre · 2023-07-06T10:03:30.992000Z

Hello everyoneIt’s the first time this has happened to me: buying a product and not receiving what I thought I was getting.The problem started because the product has 3 versions on the market that differ in the usage range.In the product details the range 1-2 was listed, while in the description it said range 3-4.I needed range 3-4.I read both, but I didn’t interpret the data in the details box correctly and relied on what was in the description, not noticing the discrepancy.So yes, the elements to understand there was a problem were there, but I didn’t notice them.How can this situation be resolved?I asked the seller whether he could send me a replacement component to switch versions or do a replacement, but he says those are 2 impossible solutions. (there’s also the fact that returning the product and having it sent back to me between shipping and import taxes would be really expensive).I could find the spare part here in Italy and replace it; the cost would be lower than the back-and-forth with England, but it would still be an unexpected €100.Given the situation and the conditions stated above, what options are there and what do you advise?Can I keep the product and not be able to complain, can I get a replacement at his expense, can I get a price reduction? Thanks for the help

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Description error, how should I proceed correctly? | Questions and answers among users | eBay Italy