eBay error - International Registered Mail | Questions and answers among users

myminihorrordolls · 2025-09-27T07:11:18.186000Z

I updated the prices for my international shipments after learning from Poste Italiane that, due to U.S. tariffs, international registered mail will no longer be available for sending parcels to the USA, and that Poste Delivery International Express will have to be used instead, at a cost starting from €38. I specifically changed my shipping rules so that the only shipping option for the United States is Poste Delivery Standard, while for other countries (including North and South America, excluding the United States) standard shipping with International Registered Mail remains available. Despite this, last night I had an item bought from the United States and eBay made the customer choose shipping with International Registered Mail, putting a full €20 on my profit, which I will have to pay out of pocket to send the package to the buyer. I am absolutely certain this is an eBay error and that I am able to set the shipping rules correctly. I will just as certainly contact customer service on Monday morning but, in the meantime, I’m wondering if any of you can give me an explanation for what happened. Because if I clearly specified the exclusion of the United States from International Registered Mail, why was the customer given the option to choose it as the shipping method? I intend to do everything I can to get eBay to reimburse me for the difference, because I find the idea of having to pay for an error that I took every possible step to prevent absolutely inconceivable.

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eBay error - International Registered Mail | Questions and answers among users | eBay Italy