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Experiences with the Return Process and Timing Challenges
Summary: edilshop-sz opened a discussion about the difficulties encountered in the return process, especially regarding the extended timeframe. They asked participants to share obstacles, solutions, and any suggestions for improving the return experience, inviting them to also reflect on practices that companies could implement to optimize this process.
Hi everyone! 🍀
A recurring topic is the lengthy turnaround time that many of us experience between ordering a product and returning it.
What have been your main obstacles and how did you overcome them? Do you have tips or solutions that helped you improve the returns experience?
Do you think there are specific methods companies could implement to optimize this process?
If I sell an expensive product and then run out of it, the compensation is blocked, so I end up with no money and no product that I could sell in the meantime, but I’m prevented from doing so for at least 40 days.
Not only that, it can also happen that the buyer has all the time they need during that period to use it!
How can this be solved?
Share your experiences and ideas! 💬😄
marioelegio
Mentore2 weeks agoIt doesn’t get resolved, the rules are always the same on all platforms.
As a professional seller, you are subject to the rules contained in the Consumer Code (d lgs 206-2005), so the return periods for non-conformity or withdrawal are set by the regulations.
These minimum periods available to the consumer cannot be reduced; any omitted information or clause contrary to the rules does nothing but have the opposite effect.
hi
mario