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Experiences with eBay's shipping service: how to solve delays and unexpected issues?
Summary: tempoatempo shared an issue with eBay's shipping service, specifically the delay in package pickup after a system update. He wasn't able to find help through Packlink and is asking other users if they've had similar experiences and for advice on how to deal with the lack of communication between the platforms.
Hello everyone,
I recently purchased a shipping label through the service offered by eBay, using Poste Delivery Express. In the past, everything has always worked perfectly: creating the label, printing it, home pickup, and delivery. However, since eBay updated its shipping management system, I’m experiencing a significant delay in the pickup of my package — three days have already passed and no one seems to know how to fix it. I can’t even find the information on the Packlink platform. It seems there’s a lack of communication between eBay and Packlink.
I was wondering whether anyone else has had similar experiences and how they handled the situation. Do you have any suggestions on how to follow up or prompt a response? What strategies have you used when communication between platforms seems to break down?
Thanks for the advice!
sika700
Mentore1 week agoThe best strategy is to use another shipping method, maybe with direct subscriptions with Poste Italiane where you can also get better prices than Packlink.
Kind regards.