Locked
Discussion interactions are currently paused.
Experiences with Online Scams and Refund Procedures
Summary: mundoamarelo shared a negative experience with buying an ebook on eBay, which turned out to be just a PDF, violating the sales rules. Despite eBay removing the book, they didn’t receive a refund and can’t get in touch with customer support. They’re looking for advice on how other people have handled similar situations and how to get a refund when customer support isn’t available.
Hi everyone! Recently I ran into an unpleasant situation that maybe many of you have dealt with. I bought an ebook on eBay, which turned out to be just a printed PDF, clearly violating the selling rules. Although eBay removed the book, I didn’t receive any refund because now I can’t even ask for support due to the item being removed.
Is there anyone here who has had similar experiences with online scams? How did you handle the situation, especially in terms of getting a refund? And do you have any specific advice on what to do when you can no longer contact the platform’s customer support?
I’m sharing my experience here hoping you find a way to resolve it and maybe help others who might end up in a similar situation.
Thanks everyone for any advice you can give!
marioelegio
Mentore2 weeks agoIf you can't find the item for which you want to request a refund, you can contact customer service by chat, using the link at the bottom of this page ... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041&st=7
hi
mario