eBay shipping label help needed

Question

I sold an item and I purchased an eBay shipping label. After making the payment, I received an email from Packlink with two codes: a 15-digit Tracking Number and a 20-character Packlink shipping number. If I try to contact Packlink to get the carrier's tracking number, it won't let me do it because neither of the two numbers is recognized in the form. I don't know how to contact Packlink and I don't know who to turn to for help, which I need. Can someone support me, thank you very much 🤗

sika700 · Accepted Answer

But excuse me... you wrote: "I received an email from Packlink with two codes a 15-digit Tracking Number"... you already received the tracking! And if it doesn't work on the site, it's because the parcel... obviously... has to be picked up and then sent off! Kind regards.