Seller return label not received | Questions and answers among users

antomitoz · 2025-02-25T02:44:40.257000Z

Hello, a few days ago I opened a return request for a used product, which did not match the description, as it had hidden defects, such as scratches not mentioned by the seller. The product was described as new, but the photos only showed the side without defects. The seller accepted the return, but did not provide the return label. Also, it seems they confirmed the refund before receiving the item. Now the case is closed, and I don't know how to proceed. I can't get in touch with the seller to reach an agreement, for example by shipping the item or returning part of the money, since the product did not match the description. eBay support staff told me it is the seller's fault, that they made a mistake, but I am worried about what could happen if I don't resolve this. Could they file a complaint? The item is worth 600 euros.

Discussions

Seller return label not received | Questions and answers among users | eBay Italy