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negative feedback
Good evening, a buyer purchased two lots from me and after several payment reminders I decided to cancel the purchases he made; he never even bothered to reply to my messages.
Today, after almost two months, he left me two negative feedbacks, saying "I was disappointed by this Seller's behavior". I would like to understand how to remove these two feedbacks and understand why eBay allows this
Thank you
2 comments
marioelegio
Mentore3 years agoIf you had followed the correct procedure and had canceled (after 4 days) the transactions for unpaid items, they would not have been able to leave you feedback.
https://www.ebay.it/help/resolving-unpaid-items/selling/risolvere-problemi-con-gli-acquirenti-riguardo-oggetti-non-pagati?id=4137&st=3&pos=2&query=Risolvere%20problemi%20con%20gli%20acquirenti%20riguardo%20a%20oggetti%20non%20pagati&intent=non%20pagato&lucenceai=lucenceai&docId=HELP1091
Contact eBay customer service and try to figure out what mistake you made and whether it’s possible to remove the feedback.
https://www.ebay.it/help/contacting-ebay-customer-service/account/contatta-ebay?id=4379&st=3&pos=1&query=Contatta%20eBay&intent=contatta%20ebay&lucenceai=lucenceai&docId=HELP1326
hi
mario
sika700
Mentore3 years agoGood evening,
if you correctly cancelled the two orders for non-received payment, you shouldn’t have even received those two feedback ratings, so make sure you did everything correctly and, if needed, contact support to have them removed:
Contact eBay | eBay
Kind regards.