Negative feedback with offensive language | Questions and answers among users

borto-69 · 2025-05-26T14:27:36.997000Z

Good evening, I’m asking the community for help to understand how I can reply to a buyer who left me a very offensive and vulgar negative feedback (I’ll leave the photo in the comments so you can draw your own conclusions).I’ll explain what happened: the buyer bought a spare part from me, and when it arrived he noticed that part of it was worn and not new, he let me know by message, and I, without hesitation, apologized for the mistake and started the return request with no fuss, followed by a refund, and the buyer was also very calm. Today I went to open eBay and I noticed this negative review, which is nothing short of shameful. I wrote to the seller to point out that there was no need to leave that review since I was fully willing to refund him, and he simply told me to hurry up and send him a return label or else he would report me to eBay.Now, fine, I’ve been selling online for 20 years, but I had never come across such a rude guy, and at this point I’m no longer willing to bend over backward for him.How should I behave at this point, in your opinion?Thanks.

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Negative feedback with offensive language | Questions and answers among users | eBay Italy