Negative feedback from a newly registered user | Questions and answers among users

rocambole70 · 2024-07-16T10:26:25.485000Z

Good morning, I am an non-professional seller, on eBay for 24 years (yes, you read that right). I have 642 feedback, and for the first time I received a negative feedback, from a user who has been registered for 15 days.The user, as soon as he received the item (an LP) immediately wrote the negative feedback without even trying to contact me. Mind you: an LP, for those who don’t know them, consists of two parts: the record itself and the cover. The user in question gave me negative feedback *about the cover*. Aside from the absurdity of it all (he is blatantly lying), I obviously tried to contact him, receiving mocking replies "if you’re a real man you keep the negative feedback". Other attempts were of no use. I tried contacting eBay and twice got an AI with an automatic response (we can’t do anything, we’re sorry, etc.). On the third attempt I requested contact with a human operator, who wrote me the same things. Now I’m wondering: how is it possible that a user who has been on eBay for 24 years has the same value as a user who has been registered for two weeks? Not long ago I could contact a human operator by phone, why can’t that be done anymore? I believe this thing is deeply unfair to honest sellers who have no way to defend themselves, and after 24 years I am seriously considering the idea of leaving. Best regards and thanks, Mario

Discussions

Negative feedback from a newly registered user | Questions and answers among users | eBay Italy