Locked
Discussion interactions are currently paused.
Unjustified negative feedback
Summary: The thread discusses an experience of receiving negative feedback that romeshells felt was undeserved. Two other participants, marioelegio and sika700, respond without adding any new details to the discussion.
I received two negative feedbacks from the same user who is complaining about shipping times. I was told that I was not serious, because the purchased product was for a gift and I took too long to ship it. Furthermore, I am being told that SERIOUS sellers warn you if they are on vacation. too bad that that very morning of the purchase, about 10 minutes later, I sent a message, all saved on the eBay chat, where I warned that I would not be able to ship before 4/5 days and I asked whether that was a problem. No response. I would like the feedback to be removed by eBay itself, as it is objectively based on falsehood. I can no longer contact them by phone, how can I proceed? If necessary I can gladly attach a screenshot of the chat.
sika700
Mentore1 year agoYour listing indicated shipping times within 3 days.
Did you know you were going on vacation or were you absent?
Why didn't you change the timeframes or report your absence?
marioelegio
Mentore1 year agoThe chat is useless. Ebay has its own procedure to notify buyers of the seller's vacation (before purchase).
https://www.ebay.it/help/selling/selling-tools/time-away?id=5137#:~:text=Se%20consenti%20le%20vendite%2C%20l,durare%20fino%20a%2030%20giorni
If there are offensive phrases, you can still request the removal of the feedback…. https://pages.ebay.it/protezione-venditori/feedback.html
hi
mario