Negative feedback despite full refund | Questions and answers among users

cryco1993 · 2024-09-05T17:07:03.647000Z

Good evening! This is the first time I've ever written here and I hope to get some help. I recently sold some items with P1 (I know it's not tracked, I only have receipts and proof of payment since I used the card at the post office), only realizing afterward that the buyer had asked for shipping by registered mail for one of them. I immediately made a private arrangement with the buyer to refund the full shipping cost. Unluckily, that shipment still hasn't been delivered but is “in processing.” The buyer opens a dispute for item not received, and without even a day passing I fully refund the buyer solely because of my mistake. After a few days the buyer asks me if there are any updates and leaves me negative feedback.. It's the only negative feedback on my page and it really bothers me that it came after a more than full refund, after closing a dispute without it going through eBay review. Can I do anything about it?

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Negative feedback despite full refund | Questions and answers among users | eBay Italy