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Negative feedback for additional services not included in the listing
Good evening everyone, I’ve been a long-time Ebay user for almost 22 years and it’s come time for me to get a negative feedback, which I would accept if the buyer were in the right, but in this specific case I have some doubts. Basically I sold one of my cell phones (I usually sell comics) with a broken display, specifying it as for spare parts since the electronics, in my opinion, seemed to be working. I ship it and immediately leave positive feedback. After a few days, the buyer asks me for the unlock password that would allow access to my data, in order to restore it. This possibility was absolutely not mentioned in the listing, nor before purchasing was I asked whether I agreed. He did not leave feedback, forcing me to agree to go to his town to carry out the unlocking operation, which I repeat was a service not offered. In the end I fully refunded him and I didn’t even request the item back, all communicated very politely. The moral of the story is that after a few hours I find myself with negative feedback not referring to the listing but to my refusal to provide the unlock password that would have allowed access to my sensitive data. Do you think Ebay support could remove the feedback since it seems to violate the rules, that is, the feedback was used, there is documentation, to force me to provide a service not offered? Thanks
marioelegio
Mentore2 years agoI think you're wrong.
You yourself stated in the listing that the phone could be repaired, so it wasn't sold only for spare parts. I’m selling a Samsung Galaxy A70 phone for spare parts or for anyone who wants to try replacing the display. There was no mention that the phone was locked and that the codes to unlock it were not available.
So it seems absolutely normal to me that if someone repairs it, they would then ask for the codes to unlock it.
hi
mario
sika700
Mentore2 years agoGood evening,
you can ask eBay support to remove it... it doesn’t hurt to try.
In the listing it was clearly stated "for those who want to try replacing the display" and "anyone wanting to try restoring it will have no difficulty reopening it" so whoever buys it takes it for granted that it has been reset... let’s say a small mistake on your part, also because if the electronics were working it was obvious that it would have been possible to access your data, which is why you should have reset it yourself or, if that wasn’t possible, not even considered selling it...
They say you learn from your mistakes...
Kind regards.
nicolamos3
OP2 years agoThanks for the reply, it was certainly naive of me, but I had also specified that it was for replacement parts in bold; but that’s not the issue, I did not explicitly offer access to my data, so in any case he should have asked first, just as he asked me for other things not included in the description, such as the original box, and not use the feedback to force me to provide the unlock code or to make me take on a trip of over 100 km round trip. The item provided fully matched the description, not only did I fully refund it, but I didn’t even ask for the phone back. Having the negative feedback as well seems really too much to me.
nicolamos3
OP2 years agoUnfortunately, from support I only get canned responses that don’t address the actual issue, which is this: I never offered any implicit or explicit guarantee that I would provide login data for my old cellphone, which I had put up for sale at a low price to avoid having it disposed of as special waste; leaving feedback was used to force the issue. I was ignorant on the matter; for some it will be obvious what I was getting into, but it’s like saying you took an unknown road and got beaten and robbed, but it’s your fault because you didn’t know it was a rough area. Anyway, you do grow even from bad encounters, even if unfortunately the news teaches us that this isn’t entirely true. Best regards to everyone.