neutral feedback

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Good evening,

I would like some clarification regarding a product I sold and received neutral feedback for. I should point out that it was shipped on 26/08/24 and received on 28/08/24, email confirming shipment with tracking code, shipping time stated as 3 days, perfect packaging in bubble wrap, in short everything was normal.

I should also point out that all the feedback I have received has been positive and includes compliments for fast shipping and perfect packaging.

I sent a request for feedback revision and got no response.

How should I handle this?

I forgot, below is the feedback I was given

.........the courier threw the item into the garden............and what if it had broken ???

Thanks in advance for the clarification.