Finally we took the worst of Amazon and brought it to eBay! | Questions and answers among users

youtoolsstore · 2024-09-04T10:19:57.543000Z

Customer buys a battery, uses it, after a month returns it for a defect.We pay for the reshipment, we receive the battery thrown into a bag, without the original box, without the maintenance and safety manuals, not even with any packaging around it.By law the goods must be returned complete with original packaging, especially a battery, we asked the customer for it via PM 2 times. Never got a reply.The return expires and closes in their favor, refunded. We open a dispute, closed against us, reason "ebay doesn't know what condition the product is traveling in, in case of doubt the seller gets the short end of the stick".The manufacturer asks me for packaging in order to proceed with a replacement, if it's not there they will check the possibility of a repair, if the battery is actually defective. So at best I'll get a repair for a battery that can't be resold. If it was broken, I can only report the customer, already knowing that it's money wasted.congratulations, this is the right path to lose even that tiny slice of the market (of tax evaders and counterfeiting) that was left to you.

Discussions

Finally we took the worst of Amazon and brought it to eBay! | Questions and answers among users | eBay Italy