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JBL earbuds warranty
On 15/04/2024 I purchased these JBL earbuds
https://www.ebay.it/itm/256441277289?var=556575958473
for a few days now neither of them has been working anymore, I tried resetting them and connecting them to another smartphone, but the problem persists. On 17/09 I contacted the seller explaining the problem and asking for warranty support, but I received no reply. How should I proceed to protect my rights?
4 comments
marioelegio
Mentore2 years agoMaybe something can still be done, but to help you we’d need two pieces of information:
hi
mario
lucianopusceddu
OP2 years agoThanks Mario for the reply,
the payment was made with PayPal and the seller is private, the notes say:
consumer-electronics
https://www.ebay.it/sch/i.html?item=256253505089&rt=nc&_trksid=p4429486.m3561.l161211&_ssn=elettronica-di-consumo
marioelegio
Mentore2 years agoThe seller is a private individual and therefore is not required by EU regulations to provide a warranty.
The eBay guarantee only ensures that the product arrives and gives you 30 days to test it and check that it matches what is described in the listing.
The only option you have is a dispute, to be filed on PayPal's website; you have 180 days from the date of payment.
Unfortunately, if PayPal accepts your claim, you will have to return the item with tracked shipping at your own expense.
bye
mario
lucianopusceddu
OP2 years agoah ok, thanks again Mario, for your support