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Does E-BAY warranty really exist?
Summary: onebl-11 asks whether there is actually a guarantee on E-Bay. marioelegio replies but doesn’t add any further details or clarification.
Hello everyone, has it ever happened to you to buy an item presented as new and when it arrives, the packaging box turns out to be full of shipping labels ripped off together with traces of adhesive tape here and there, as if the box had been opened and closed again, with the item practically half disassembled, dented and with spots of rust on the surface, with about ten photos attached? At this point I ask for a refund or a return, to which the seller (for now I won't name names, we'll see later, maybe with a complaint) replies that he offers me € 25.00 against the € 80.00 paid when ordering and here the E-BAY guarantee comes into play, which after a month of emails on the platform, therefore through E-BAY, they call me telling me that they are there, but the fact is that I am still waiting for a solution to the problem, purchase made on March 25, first reminder after 10 days for non-delivery, I am still waiting... what do you say?
marioelegio
Mentore1 year agoThe eBay guarantee exists and protects the buyer. If you receive an item that doesn't match the listing, ask for a return and refund (with return shipping costs paid by the seller) ….. https://www.ebay.it/help/buying/returns-refunds/restituisci-un-oggetto-cambio-di-un-rimborso?id=4041
If the seller does not accept or does not provide the prepaid return label, ask eBay to step in…..
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/chiedi-ebay-di-intervenire-acquirenti?id=4701
What does the non-delivery dispute have to do with it?
hi
mario