eBay guarantee on pre-order | Questions and answers among users

faina862013 · 2026-06-04T00:29:57.254000Z

Good evening.I purchased an item on pre-order in January with a delivery date estimated, but inaccurate, for February.The item in question was shipped on April 20 and the seller tells me that delivery takes 2/3 weeks, sending me the shipping proof.After 3 weeks I contact them, saying that nothing has arrived, and I am told to wait longer. After 4 weeks I contact the seller again, who kindly writes to eBay asking if they can refund me since neither of us is at fault for the item not arriving.My question is: if the eBay customer guarantee covers claims made within 30 days of the estimated delivery date, for pre-orders are the 30 days considered from the estimated delivery date after shipping? If that were the case, how do I report it if the estimated date is obviously February and so for eBay it is more than 30 days?.Thanks.

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