Warranty on a product sold by a professional seller | Questions and answers among users

ms4r75 · 2025-06-09T08:52:49.474000Z

Hello, I bought a voltage regulator for my motorcycle from a professional seller. Having a handlebar-mounted voltmeter, I noticed that it was behaving strangely: when I accelerated, the voltage dropped! Since I was using the bike very little, and seeing that the battery was charging anyway, I didn’t immediately worry about the problem.This year, though, I decided to look into it. I changed the battery, which was 4 years old, but the behavior stayed the same. So then, with a mechanic, we tried another regulator and the problem disappeared! So it’s clear that mine is defective, as it has been from day one.I immediately reported the problem by email to the (from ebay) and I realized that I did it exactly 1 year after the purchase. The warranty is still 2 years by law, right?But the seller never replied. 10 days have passed since the first email. I then wrote directly to the email address on the personal website as well. Still nothing. What should I do?

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Warranty on a product sold by a professional seller | Questions and answers among users | eBay Italy