Can buyers really keep scamming so easily? | Questions and answers among users

idrotermosanitari · 2023-08-31T08:22:25.899000Z

Good morning everyone, I’m writing because something is happening that in my opinion is extremely serious, and it could open the door to all eBay scammers at the expense of honest sellers. I’ll keep it brief: about 2 months ago a user bought an item worth €620 from my eBay store, to be precise a gas boiler; after more than 45 days, so well after the 14 days provided by law to make a return, having realized that he had caused major damage to the boiler, he decided to open a dispute through PayPal, since eBay no longer allowed it (rightly so) and, believe it or not, PAYPAL through eBay fully refunded the buyer, allowing him to send me back an item that is now fit only for scrap. After contacting eBay’s EU phone support, the operator immediately brushed me off saying that any appeal will be rejected, so I will have to consider the case already closed in favor of the scammer. Are we kidding? Is it really possible for scams to be this easy? Is it possible that eBay can’t find a solution to this?

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Can buyers really keep scamming so easily? | Questions and answers among users | eBay Italy