🚨 Help Needed – eBay Order Not Delivered, Tracking Not Working & Refund Request Ignored | Questions and answers among users

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🚨 Help Needed – eBay Order Not Delivered, Tracking Not Working & Refund Request Ignored

Summary: vedantjoliya is seeking advice from the eBay community about an unresolved order for an Apple iPhone 5S that was purchased as a gift but has not been delivered. The tracking information from the seller is not functioning, and efforts to resolve the issue through eBay have been unsatisfactory. vedantjoliya is requesting a full refund of €69.54, including VAT, and seeks guidance from experienced buyers or sellers, as well as eBay's assistance for a prompt resolution.

I’m looking for advice from the eBay community regarding an unresolved order that has become extremely frustrating.

Order details:

📦 Order: 24-14945-99137
📱 Product: Apple iPhone 5S – 16/32/64GB, Black/Silver/Gold, Unlocked, iOS 12, Sealed
💰 Item price: €57.00
🇮🇹 VAT paid: €12.54
💳 Total paid: €69.54
📅 Purchase date: 28 July 2026
🌏 Shipping country: China
📍 Delivery destination: Parma, Italy

The phone was purchased as a gift, but unfortunately it has still not arrived. The tracking information provided by the seller is not working, and I have not been able to properly track the shipment or verify where the package currently is.

I have already raised a request with eBay, but so far I have not received a satisfactory resolution. I have waited for a considerable amount of time and have repeatedly tried to get assistance, but the issue remains unresolved.

At this point, I do not want to wait any longer. The item was supposed to be a gift and has already missed its intended purpose because of the delay.

I am requesting a FULL REFUND of €69.54, including the €12.54 VAT.

I would appreciate advice from experienced eBay buyers/sellers or, preferably, assistance from an eBay representative regarding how I can get this resolved quickly.

I am willing to provide the order details, tracking information, screenshots, and previous case/request information if required.

eBay, please review this case and process my full refund. I have waited long enough and would like a clear resolution rather than another request to keep waiting.

Thank you.