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I bought and paid for a product that never arrived
Summary: cecco_949 started a discussion to report that they bought and paid for a product that was not delivered. marioelegio and cizeta1964 joined the discussion, but no additional details or concrete solutions were provided. It appears to be a delivery issue, but the specific content of the conversations is unclear.
Good morning, on 21-04-26 I purchased and paid by credit card for a product that should have been delivered on 29-04-26, but as of today it still has not arrived.
A few days ago I activated the procedure to have the item resent through the options provided by eBay and waited to be contacted by the seller, which did not happen.
As written by eBay, if today I still had not received any news from the seller, I could have activated the refund procedure, but in my account there is no longer any trace of the purchase, ( and I did not delete it from my purchases) so I am unable to proceed with the refund request.
I thank anyone who has the time and willingness to give me some useful advice.
marioelegio
Mentore4 months agoThe correct procedure would have been this one, but since you have opened a return procedure, you can no longer use it.
https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/ottieni-aiuto-per-un-oggetto-che-non-arrivato?id=4042&st=7&po=1&uci=0&puc=DEFAULT_BUY.BUYER&ri=0
But if the item never arrived, how could you have thought you could activate the return procedure?
Now on ebay you have burned any protection, all that's left is to turn to the guarantees of the payment method you used (dispute on the paypal site or chargeback on your credit card).
hi
mario
cecco_949
OP4 months agoactually I had activated the procedure to have the product sent to me again
(I wrote reshipment and not return), choosing between the two options
offered to me by ebay(the other was the refund, which with hindsight, I should
have chosen) I was told to wait for a response from the
seller(who never got in touch) until 15-5-26, then I could have
requested a refund.
too bad that yesterday the product disappeared from my profile, so much so that
entering the purchase code the red message "error try again" appears
I tried several times without success.
since the site doesn't really protect customers, I lose the money,
I delete my account and I will stay well away from ebay forever, after all
there are other sites where you can buy ..
best regards
cizeta1964
Mentore4 months agosince the site doesn't really protect customers, I lose money,
The site protects customers to the bitter end, but if they make procedural mistakes because they don't read the rules, it can't protect them from their own mistakes.
cecco_949
OP4 months agomade a mistake with the procedures....if these are the kinds of advice you can give, it’s
better for you not to waste time giving replies. Regards
cizeta1964
Mentore4 months agoIf you read the rules and still didn’t understand how it works, that’s even worse, because as Mario told you (and I quote his words):
But if the item hadn’t arrived, how could you have thought you could activate the return procedure?
if this is the advice you know how to give, you’d
better not waste time giving answers.
And what advice and answers do you have instead?
I’m asking because I don’t see your posts helping other users, just a request - yours - after having made a mistake and your annoyance at not receiving the answer you wanted.
It’s common practice, everyone asks but no one answers (except the usual ones), many complain about inadequate replies but don’t bother giving any themselves to other users in difficulty, so...
What presumption are you talking about? Before criticizing, try giving some useful answers to the community yourself, instead of just asking and then complaining.