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I need help
Summary: The participant kr_shopping_e-commerce opened a discussion titled 'I need help'. Later, marioelegio replied, but no specific details were provided about the content of the conversation.
GOOD MORNING. I NEED URGENT HELP AND THANKS TO WHOEVER CAN HELP ME.
I SOLD AN ITEM WITH "PICKUP IN AREA" TO A BUYER FROM MY SAME CITY. HE EVALUATED THE ITEM AND TOOK IT, PAYING ME IN CASH. CASH ON DELIVERY AS PAYMENT RECEIVED ON EBAY AND IN THIS CASE A CODE WAS SUPPOSED TO ARRIVE TO THE BUYER THAT I HAD TO ENTER IN THE LISTING AS DELIVERY COMPLETED. BUT THE CUSTOMER DIDN'T RECEIVE ANY CODE, WE MET AGAIN, HE CHECKED THE EMAIL IN FRONT OF ME EVEN IN SPAM AND THERE WAS NO TRACE OF THE CODE. NOW THE PROBLEM IS THAT WITHOUT THAT CODE THE TRANSACTION REMAINS OPEN, IT WON'T LET ME COMPLETE IT. HOW CAN IT BE RESOLVED? OR IS THERE A WAY TO HAVE THE CODE RESENT TO THE BUYER?? THANKS TO ANYONE WHO CAN HELP ME.
marioelegio
Mentore8 months agoEbay sent the code to the buyer, so if he can’t find it ….
Anyway, if you were paid in cash, you have nothing to fear:
You won’t be able to prove delivery, but he won’t be able to prove payment.
hi
mario
kr_shopping_e-commerce
OP8 months agothere's nothing there, we even left feedback for each other. I
spoke with support today explaining the situation and they say that the
code may not have arrived because eBay processes it when the
payment is made through the platform. Maybe that's the problem. Now THE BUYER
can’t pay through eBay because I marked it as payment
received and it only lets him cancel the order or mark it as not
paid. I explained everything to support and they told me they’d forward it to the
relevant department because at this point only they can cancel
the purchase so that the listing doesn’t remain open for me. Now I’m
waiting for news from them. Thanks anyway for replying ☺️