I bought a collectible doll, it arrived broken and upside down in its box, saying | Questions and answers among users

steazza_87 · 2023-06-22T18:05:51.709000Z

I bought a collectible doll, and it arrived broken and upside down in its box; when I told the seller this, they said customs probably opened the box, put the doll back inside upside down, and that’s why the base broke. What should I do? It’s neither my fault nor the seller’s, but most likely that of a customs inspector. However, the only solution is to open a dispute and return it, but I’d feel bad for the seller. And ah, can’t they do anything? What should I do?

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I bought a collectible doll, it arrived broken and upside down in its box, saying | Questions and answers among users | eBay Italy