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I contacted the seller about the item not arriving, then the 30 days expired
Summary: idiomaalfa made a purchase with untracked shipping and, 31 days after the expected delivery date, has not received the item or a response from the seller. Since the 30 days for the item-not-received procedure have expired, it was not possible to contact customer service. idiomaalfa is wondering whether they made a mistake in handling the situation.
I made a purchase with untracked shipping.
After 3 weeks I contacted the seller, informing them that the item had not arrived and asking for information; I hoped the seller would reply, but they didn't.
In the meantime, another week and a bit passed and I decided to file a claim for an item not received, but by then 31 days had passed since the expected delivery date (an overly optimistic date), so the procedure is no longer possible, and my message to the seller (sent before the 30 days) is not considered in the item not received procedure, so I can't contact customer service.
I contacted the seller again but they still aren't responding.
Have I lost my money, and was it my fault?
marioelegio
Mentore2 months agoUnfortunately, yes, you waited too long.
hi
mario