I made a guest purchase, not from an account. I had to start a return process.

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I had to start a return process for a purchase made as a guest and not from an account. The seller accepted the return and I received the email asking me to return the item within 10 days. However, the seller has not contacted me for the shipping label. I tried to contact the seller but I still haven't received a response. What should I do?

annalin_81

1 View listings

Posted 1 year ago·Last reply 1 year ago

1 comment

marioelegio

Mentore1 year ago

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Ask eBay to step in .... https://www.ebay.it/help/buying/returns-items-not-received-refunds-buyers/returning-item/returning-items-bought-guest?id=4065&st=3&pos=1&query=Ottieni%20aiuto%20se%20hai%20acquistato%20un%20oggetto%20come%20utente%20non%20registrato&intent=non%20regis&lucenceai=lucenceai&docId=HELP1151

Since the seller isn't responding .... you can ask us to step in at any time within 21 business days from opening the request. You can ask us to step in through the order confirmation email.

mario