I sent a package by international registered mail, but Italian Post has lost it | Questions and answers among users

luibrun · 2025-02-25T13:55:59.747000Z

the buyer opened a dispute because, rightly, the package never arrived for him, how should I behave now? should I refund everything, including shipping, or just the value of the item? How can I resolve this so I don't end up losing everything?

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I sent a package by international registered mail, but Italian Post has lost it | Questions and answers among users | eBay Italy