I lost a payment dispute | Questions and answers among users

jo21savage · 2024-05-21T18:13:02.180000Z

Hi,I lost a payment dispute for "Item not as described in your listing" (I think in this case it was a PayPal payment)I got the outcome but I don't even know why I lost it (even just "you didn't provide sufficient evidence" would be enough for me)I can't appeal and eBay support told me there's nothing I can do about it.I want to ask anyone who has been in my position how I could go about it. Maybe I was wrong not to reach an agreement with the customer for at least a partial refund. He says the product wasn't perfect, but by messing with it he broke it without consulting me first (all written in eBay chat) So now (I have to wait for the return to get to me) I'm left with a broken item.Is there really nothing I can do about this dispute anymore? How should I handle things next time? I had photos of the item before it was packed, but maybe they weren't enough

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I lost a payment dispute | Questions and answers among users | eBay Italy