I returned a unusable product within the deadline, but they say I didn't respond. And that's not true

Question

I would like to be contacted and refunded, or, better yet, I would like the item I sent (on time, I have the email), but I would like it to work. Thanks

sika700 · Accepted Answer

Good evening,if you didn’t enter the tracking in the procedure, it’s normal that they replied by closing the return for inactivity.If it went differently, you can explain it by continuing the conversation.Kind regards.