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I returned it for an exchange, but the seller isn't responding
hi everyone, they sent me the wrong item, I opened a dispute for the return, I returned it for an exchange, they told me that to proceed with the exchange I had to close the return process, two weeks have passed and they are not responding to messages, I looked for other actions I could take but it shows "RETURN PROCEDURE CLOSED" HOW DO I REOPEN IT?
Thanks everyone for any replies
4 comments
sika700
Mentore2 years agoHello,
you waited too long, and now the report has been automatically closed for inactivity.
You can’t open a second one... but within the technical time limits you should have asked eBay to intervene... you’ve been on eBay since 2006, you should know these things!
In any case, reading how the site works is very helpful!
Best regards.
ciakmanto
OP2 years agoI know I made a mistake, so what I need isn’t a lecture but a solution.
No, it wasn’t closed for inactivity; they told me that to proceed with the replacement I would have had to close the refund process. It seemed strange to me, but unfortunately I chose to trust them, I sent the item back, and after a week I asked whether it had arrived. They replied that when it did arrive they would let me know, but since then they no longer respond to emails.
Yes, I’ve been on eBay since 2006, but this is the first time something like this has happened to me, and that’s also why I chose to trust them.
Anyway, eBay has all the messages exchanged before it happened, so it’s obvious that I was scammed; it should give me the chance to ask them to step in.
In the end, protection for buyers is always far lower than for sellers; eBay should always keep the option to intervene open.
ciakmanto
OP2 years agoI correct myself, I don’t need sermons but a solution.
sika700
Mentore2 years agoThe solution to your mistakes does not exist.
So, you’ll have to make do with the lecture... since it’s the first time it’s happened to you... that way at least next time you’ll be prepared.
Kind regards.