I returned an item, but due to the postal service it never arrived

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What to do if it doesn’t go back to the seller?

tommasx200

1012 View listings

Posted 2 years ago·Last reply 2 years ago

1 comment

marioelegio

Mentore2 years ago

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On the outbound shipment, the goods travel at the sender's risk (the seller), on the return they always travel at the sender's risk (which in this case is the buyer).

If you can't prove delivery or the recipient's refusal, you won't be entitled to a refund. You can take it up with the post office and ask them for the refund.

mario