I received negative feedback. | Questions and answers among users

marko5fire · 2023-05-05T14:43:24.237000Z

Hi everyone, I received a negative feedback two days ago. The first one in my life.I sent two rock guards to a lady, and they arrived broken.I paid for the return shipping to the lady and apologized, and while it was on its way back the lady left me negative feedback writing: Unreliable product arrived broken and warped, both sent back.At that point I contacted the lady asking for an explanation, and she told me the item was defective. I told her: ma'am, I'm sorry, I apologize. I'll also give you an immediate refund, but please, remove the feedback for me, unfortunately items sometimes break during shipping.And she told me that absolutely she won't remove it, because they were completely broken.I asked eBay, and they told me that even if I refunded her and even if I paid for the label, the person is required to leave the negative feedback.But do you think that's fair?I end up having bought the rock guards, paid the first shipping, paid for the return, refunded the customer, now I have broken rock guards, I've lost everything and I even have the negative feedback.Tell me what you think.ThanksBest regards

Discussions

I received negative feedback. | Questions and answers among users | eBay Italy