I received a refund that was not equal to the price paid

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I purchased an item worth €104.00... I had to return it because it did not match the description. I shipped the item back at my own expense to the seller, €12.00, but I only received €96.00 as a refund. eBay tells me the missing €8.00 is a deduction for the seller. I don't understand... Why didn't I receive €104 when I paid the shipping costs?

giovannileonardlosavi_0

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Posted 3 years ago·Last reply 3 years ago

1 comment

marioelegio

Mentore3 years ago

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Meanwhile, if it did not match the description, it should have been sent at the seller's expense. Those would have been eBay's rules..... https://www.ebay.it/help/buying/returns-refunds/returning-item/return-shipping?id=4066&st=3&pos=1&query=Spese%20di%20spedizione%20della%20restituzione%20-%20acquirenti&intent=spese%20di%20reso&lucenceai=lucenceai&docId=HELP1152

Then לגבי the refund: I assume there are currency exchanges involved. They should be the exchange fees for both the payment and the refund. Since you don't specify where you made the purchase, it's hard to give an answer.

mario