I received an unjust return request | Questions and answers among users

antiquesdealersalvagehunter88888888 · 2025-03-12T18:00:29.199000Z

Good evening everyoneI have a problem with a listing. I sold a phone sent in excellent condition. I should say that I have been on the platform for eighteen years. I am a seller above standard, all positive feedback, so I had no reason to behave differently nowThe gentleman sends me a return request which, as stated in the listing, I do not accept, sending me a photo of the phone with a scratch that is not in the listing photos. Can you advise me on how to handle this because I can't write any email to Ebay; I can only be contacted, but the office doesn't respond, just the call center, which can't help meI should also point out that the listing is very clear, with detailed photos and a clear description; despite this, I find myself facing a wall and I don't think it's fair. Does anyone know how to give me an email since the chat has been discontinued? Or can someone give me some help and other information, many thanks to whoever replies

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I received an unjust return request | Questions and answers among users | eBay Italy