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I returned an item and I wasn't refunded for the original shipping
Hello everyone, some time ago I bought a pair of shoes but, unfortunately, I got the wrong size.
So I started the return process and they accepted it.
When I sent the item back, about three days after it arrived at its destination, I received a refund for the shoes only, without the shipping.
I paid € 74.87 for shoes + shipping
I was refunded only the price of the shoes, that is €45.45.
I left feedback for the seller (not a private individual) and they replied that to get the shipping refund I need to contact eBay. Can anyone explain why?
2 comments
sika700
Mentore2 years agoHello,
why did you buy from a seller in the United Kingdom... or am I mistaken?
So the seller must have used the Global Shipping program.
Kind regards.
ma_2945743
OP2 years agoYes, exactly.
And in this case what should I do?
Excuse me, I’m ignorant on the matter