I shipped it, but the package hasn’t arrived | Questions and answers among users

luca2786 · 2023-06-13T16:24:17.939000Z

Hello everyone, I’m asking for information regarding a sale I made. I shipped it properly with GLS from Italy to Spain, but as of today the parcel is still showing as in transit and presumably lost. The buyer opened a dispute for unpaid item and Ebay refunded the buyer in full, charging me all the costs. Is there a way to use seller protection? I did everything properly, I have no direct responsibility, is it possible that I have to lose everything?

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I shipped it, but the package hasn’t arrived | Questions and answers among users | eBay Italy